Terms of service

OVERVIEW

Welcome to ElaraBeadsCo. The terms “we”, “us” and “our” refer to ElaraBeadsCo. ElaraBeadsCo operates this website and store, including all related information, content, features, tools, products and services made available to you through it.

By visiting our website and/or purchasing something from us, you engage in our service and agree to be bound by these Terms of Service, including any additional policies referenced here or available on our website, including our Privacy Policy, Shipping Policy, and Return and Refund Policy.

Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions set out here, then you should not access the website or use any of our services.

Our store is hosted on Shopify, which provides us with the e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country of residence, or that you are the age of majority in your country of residence and have given us your consent to allow any of your minor dependents to use this site.

To use our services, including browsing or purchasing from our store, you may be asked to provide certain information such as your name, email address, billing details, payment details, and shipping information. You agree that all information you provide is accurate, complete, and up to date.

You are responsible for maintaining the confidentiality of any account information and for restricting access to your device or account.

SECTION 2 - OUR PRODUCTS

We make every effort to display our products as accurately as possible. However, please note that colours and product appearance may vary slightly depending on your screen, device settings, lighting, and photography.

As our jewellery is handmade, slight variations may occur from piece to piece. This includes small differences in bead placement, finish, and overall appearance. These minor variations are part of the handmade nature of the product and are not considered faults.

We reserve the right to modify, discontinue, or limit the availability of any product at any time without notice.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase a product from ElaraBeadsCo. We reserve the right to accept or decline any order at our discretion.

Your order is not confirmed until payment has been successfully received and you have received an order confirmation.

Please review your order carefully before submitting it, as we may not be able to make changes or cancel an order once it has been placed.

Your purchases are subject to return or exchange solely in accordance with our Return and Refund Policy.

SECTION 4 - PRICES AND BILLING

All prices listed on our website are shown in the relevant currency displayed at checkout and are subject to change without notice.

We take care to ensure pricing information is accurate, but errors may occasionally occur. If we discover an error in the price of a product you have ordered, we reserve the right to cancel the order and issue a refund where applicable.

You agree to provide current, complete, and accurate purchase and account information for all orders placed through our store.

SECTION 5 - SHIPPING AND DELIVERY

Orders are typically processed and dispatched within 2–3 working days of being placed.

Once dispatched, standard delivery usually takes around 3–5 working days to arrive. Faster delivery options may be available at checkout.

Delivery timeframes are estimates only and are not guaranteed. We are not responsible for delays caused by postal services, customs processing, or events outside of our control.

Further details can be found in our Shipping Policy.

SECTION 6 - INTELLECTUAL PROPERTY

All content on this website, including but not limited to text, images, logos, branding, product descriptions, graphics, and design elements, is the property of ElaraBeadsCo unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, sell, or otherwise exploit any part of this website or its content without our prior written permission.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools or services over which we neither monitor nor have control.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion. We are not responsible for any issues arising from your use of third-party tools.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products, or services available through our website may include materials from third parties or links to third-party websites.

We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites, and we do not warrant and will not have any liability for any third-party materials, websites, products, or services.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify, which enables us to provide our products and services to you. However, all sales and purchases made through our store are made directly with ElaraBeadsCo.

To the extent permitted by law, Shopify is not responsible for any aspect of any sales between you and ElaraBeadsCo, including any injury, damage, or loss resulting from purchased products or services.

SECTION 10 - PRIVACY POLICY

All personal information we collect through the website is subject to our Privacy Policy.

Because our store is hosted by Shopify, Shopify may also collect and process certain personal information in order to provide and improve its services. By using our website, you acknowledge that information you submit may be processed by Shopify and relevant third-party service providers in accordance with applicable policies.

Please review our Privacy Policy for more information.

SECTION 11 - FEEDBACK AND SUBMISSIONS

If you send us ideas, suggestions, reviews, comments, or other submissions, you agree that we may use, edit, copy, publish, distribute, or otherwise make use of them without restriction, unless otherwise agreed.

You confirm that any feedback or submissions you provide will not violate the rights of any third party and will not contain unlawful, abusive, or harmful material.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our website that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping times, or availability.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

SECTION 13 - PROHIBITED USES

You may not use our website or services:

  • for any unlawful purpose
  • to violate any laws or regulations
  • to infringe upon our intellectual property rights or the intellectual property rights of others
  • to harass, abuse, insult, harm, defame, or discriminate
  • to submit false or misleading information
  • to upload malicious code or viruses
  • to interfere with or circumvent the security features of the website
  • to collect or track the personal information of others without permission
  • to spam, phish, scrape, or exploit the website in any unauthorised way

We reserve the right to terminate your use of the website or services for violating any prohibited use.

SECTION 14 - WEBSITE ACCESS AND AUTOMATED USE

You agree not to use any automated means, including bots, scrapers, scripts, or similar technologies, to access, monitor, copy, or interfere with our website or services without our prior written permission.

We reserve the right to restrict or block access where we believe automated activity is affecting the operation, security, or integrity of the website.

SECTION 15 - TERMINATION

We reserve the right to terminate or suspend access to our website or services at any time, without notice, if we believe you have violated these Terms of Service.

Any obligations or liabilities incurred prior to termination will survive termination where applicable.

SECTION 16 - DISCLAIMER OF WARRANTIES

We do not guarantee that your use of our website will be uninterrupted, timely, secure, or error-free.

All products and services are provided on an “as is” and “as available” basis, except where otherwise required by law.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Nothing in these Terms excludes any rights you may have under consumer law that cannot legally be excluded.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, ElaraBeadsCo shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or from any products purchased through it.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded under the laws of England and Wales.

SECTION 18 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless ElaraBeadsCo and its service providers from any claim or demand made by any third party arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

SECTION 19 - SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms of Service. This shall not affect the validity and enforceability of any remaining provisions.

SECTION 20 - ENTIRE AGREEMENT

These Terms of Service, together with any policies posted on this website, constitute the entire agreement between you and us relating to your use of the website and services and supersede any prior agreements or communications.

SECTION 21 - ASSIGNMENT

You may not transfer or assign any of your rights or obligations under these Terms without our prior written consent.

We may transfer or assign our rights and obligations under these Terms where reasonably necessary.

SECTION 22 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of England and Wales.

SECTION 23 - HEADINGS

The headings used in these Terms of Service are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates on our website.

It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.

SECTION 25 - CONTACT INFORMATION

Questions about these Terms of Service can be submitted via the Contact page on our website.